Refund policy

1.⁠ ⁠Eligibility for Returns 
Due to the nature of skincare and personal care products, we only accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 14 days of delivery
- Proof of purchase (order number or receipt) is required
For health, hygiene, and safety reasons, we cannot accept returns on:
- Opened or used products
- Items marked as final sale
- Gift cards
2.⁠ ⁠Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email us at: info@RawNatureProducts.com
Include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We will replace the item or issue a refund at no additional cost.
3.⁠ ⁠Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Shipping costs are non-refundable, unless the return is due to our error.
4.⁠ ⁠Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
5.⁠ ⁠Exchanges
We do not offer direct exchanges. If eligible, please return the item and place a new order.
6.⁠ ⁠Contact Information
For any questions regarding returns or refunds, please contact us:
Raw Nature Products
📍 West chicago, IL, USA
📧 info@RawNatureProducts.com
🌐 www.RawNatureProducts.com
7.⁠ ⁠Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.